RSRTC e-Ticket Booking/Cancellation FAQs

Question: How many types of bus services are allowed for e-ticket booking?
Answer: Volvo LCD screen, Volvo Pantry LCD screen, Volvo Pantry, Volvo-Mercedes, Air Condition, A.C. Sleeper, A.C. Gandhi Rath, Deluxe, Semi-Deluxe, and Express.

Question: How many days in advance I can book an e-ticket?
Answer: You may book e-Ticket before 30 days of scheduled departure day of desired bus service (excluding departure day). E-Ticket booking closed before 30 minutes of scheduled departure time of any bus service.

Question: What are the timings for e-Ticket cancellation and reservation?
Answer: e-Ticket reservation and cancellation is allowed only between 00:30 to 23:30 IST (23 hours open).

Question: Can I book concessional e-ticket?
Answer: Yes, Passenger may allow booking few concessional fare tickets online. In case of e-Ticket booking of concessional ticket passenger need to produce the requires document to checking staff/conductor of RSRTC in original. Below is the list of documents, passenger need to produce any document form the list in original.

Passenger entitle for concession Any one Original Document to be produced
Patients of Thalassemia, Non-infectious Leprosy, Cancer, Escort of Thalassemia, AIDS & Cancer Patients Doctor’s prescription/letter in which decease is clearly mentioned.
Awardee Teacher Identity Card issued by RSRTC
Senior Citizen Voter Identity Card, Identity Card issued by RSRTC, Passport, driving License, PAN Card, PPO Order and Ration Card with Photograph


Question: Can I get refund of fare in case of non performance of journey?
Answer: No

Question: Can I get refund of fare amount, in case of cancellation of bus service or breakdown of bus service or change in bus service type?
Answer: Yes, refund or fare difference due to bus service change is processed through payment gateway. Passenger may get amount in their bank account/card. No cash will be refund to passenger. Passenger need to submit a copy of e-Ticket to respective RSRTC bus deport chief manager. Refund process will take approximately a week. Passengers may also send an email at rsrtchelpdesk@gmail.com for refund with full details of ticket along with transaction id.

Question: After e-Ticket booking can I change time, date of journey, name, age, gender etc?
Answer: No