RSRTC Ticket Cancellation

Below are the ticket cancellation and refund rules-
  • In case of e-Ticket cancellation; refundable amount, cancellation charges and other charges would applicable at the time of cancellation.
  • Human resource charges, toll tax, octrai(if applied) and accidental surcharge would be completely refundable.
  • RSRTC calculate cancellation charges on base fare of e-Ticket.
  • e-Tickets cancelled before 24 hours of scheduled departure time, 5% of base fare is charged as cancellation charges and 95% of base fare is refunded.
  • e-Ticket cancelled within 24 hours and 1 hour before of scheduled departure bus time, 20% of base fare is charged as cancellation charges and 80% of base fare is refunded.
  • e-Ticket cancelled within 1 hour and 30 minutes before of scheduled departure bus time, 50% of base fare is charged as cancellation charges and 50% of base fare is refunded.
  • There will be no refund if a passenger cancels e-Ticket within 30 minutes of scheduled departure time. 100% of total fare amount including all charges would be retained by RSRTC as a cancellation charges.
  • If passenger not present for journey at the time of bus departure, nothing is refunded to passenger.
  • All e-Ticket cancellation refunds may process through payment gateway, i.e. passenger may get refund amount in their bank account/card through which they book ticket.
  • For getting refund of cancelled e-Ticket passenger may contact chief manager of respective RSRTC bus depot through email or post or in person. Passenger need to submit an application mentioning proper reason for the cancellation/refund.